Melbourne Dentist Clinic is committed to protecting the privacy and confidentiality of our patients. We understand that dental care requires the collection of sensitive personal and health information, and we handle this information responsibly in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and professional obligations consistent with AHPRA requirements.
1. Information We Collect
To provide dental services, we may collect personal and sensitive information including:
- Your name, date of birth, address, phone number, and email
- Medical history, dental history, and current health conditions
- X-rays, scans, clinical photographs, and treatment notes
- Health insurance details and payment information
- Appointment records and correspondence with our clinic
2. How We Collect Personal Information
Melbourne Dentist Clinic collects information directly from you when you:
- Complete patient forms or medical questionnaires
- Attend appointments or receive treatment
- Contact us by phone, email, or online enquiry
- Are referred by another dental or healthcare provider
3. Why We Collect This Information
We collect and use patient information to:
- Provide safe, appropriate, and effective dental care
- Maintain accurate clinical records as required by healthcare regulations
- Communicate appointment reminders and follow-up care
- Process billing, payments, and insurance claims
- Comply with legal and professional obligations
4. When We May Disclose Information
We only share personal information when necessary and permitted, such as with:
- Dental specialists or other practitioners involved in your care
- Dental laboratories and diagnostic imaging providers
- Medicare or private health insurers (where applicable)
- Regulatory authorities if disclosure is required by law
- Trusted service providers supporting secure clinic operations
5. Storage and Security
Melbourne Dentist Clinic takes reasonable steps to safeguard patient information from loss, misuse, or unauthorised access. Records are stored securely, and access is restricted to authorised staff members only.
6. Access and Correction
You may request access to your personal information or request corrections if information is inaccurate. Requests can be made by contacting our clinic directly.
7. Privacy Concerns and Complaints
If you have concerns about how we manage your information, please contact us so we can respond promptly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Contact Details
Melbourne Dentist Clinic
200 Spencer Street, Melbourne VIC 3000
Phone: (03) 9999 9703
